CHAPTER TEN: INTERVIEWING

Interviews are planned and involve face to face interaction. Several purpose and goals are accomplished through interviews. The six types of interviews are information gathering, appraisal, persuasive, exit, hiring or selection, and counseling. Interviewers collect information during an information gathering interview. During appraisal, assessment of the interviewee’s performance is the objective. Attitudes and behavioral changes are the focus of a persuasive interview. Exit interviews are conduct when someone leaves an organization. Hiring or selection interview is used for employment. Counseling interviews provide guidance. The stages of an interview are opening, middle, and end.